BB&T in 201 South Nova Road

Customer Reviews about BB&T:

• ★ ☆ ☆ ☆ ☆
  This is the worst BB&T I have ever been too. My experience has been consistent three times now and each time I enter I attempt to forget the other times and walk in greeting and asking how the workers are. Joyce at the window was very unprofessional. She scoffed, rolled her eyes, and laughed at the mention of a banker Randy at another branch. Throughout each thing that needed to be done she lacked customer service skills and made each task seem like a burden for her. She was point blank rude and treated me as almost criminal when i have been with this bank for over 6 years through a successful education, two bachelor degrees, now career and continuing education. Questioning on my student accounts if I was even a student. I have been with BB&T 6 years now amd have NEVER had a problem or encountered someone whos customer service is like this branch. Bb&t has been more than an exceptional bank through my college career until now and I will continue to bank with them however am truly unimpressed with this branch. I also want to make clear that there is some very nice ladies at the window not everyone is as rude as some of them!
  By Mary Goodrich, March 28, 2017

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